Gina Cucina FAQ & Help Center

FAQ

Gina Cucina Products

How should I store my soup?

Can I freeze the soups?

What if I receive a product and I'm dissatisfied? Should I discard it?

Oops! I made an error and would like to return a product — how do I do that?

Why do you use glass bottles?

Where does your produce come from?

How many calories are in a soup?

I’m on a special diet. Will your soup work for me?

Are your soups kosher?

Are your products gluten-free?

Are your products Non-GMO?

Is your soup good for children?

How long do your soups last?

Can I find Gina Cucina on the shelves of my favorite local store?

Shipping

Where do you ship?

How do you deliver your soup?

When do you ship orders?

How do I track my order?

Why are shipping costs so high?

Subscription

How do I cancel my subscription?

Can I change the product mix in my subscription?

When will I be billed for my subscription?

What happens if I need to change my shipping address?

What happens if I need to change my billing address?

How do I skip a delivery? Do I need to cancel my subscription if I go on vacation or can I just put my account on ‘pause’?